Our Story
Our story in Kisumu
Reader Ball Excuse monitors terminals for public offices where a stopped unit turns into a visible queue within the hour.
Every incident is timed from detection to restoration, and the monthly figures show where the delay actually sits: waiting for a decision, waiting for a technician, or waiting for a part.
In most networks we have measured, the largest block of time is the first one, and it is also the cheapest to fix.
